PRICES:
These prices are listed on the website and are available via the online bookings page. These prices may change from time to time without notice. However, once a booking is confirmed this is a binding contract and prices cannot be subsequently raised or lowered.
ARRIVAL & DEPARTURE:
The expected arrival time for all apartments is after 16:00 h. Any change to this arrangement must be made by negotiation, with either the Owners or the appointed Property Manager.
Keys collection for villa Lucia can be done exclusively at the office of Kairos travel (Trg Sv.Jakova, 15, 200 meters away from Villa Lucia). All guests will be expected to handover their passports shortly after arrival at Villa Lucia for submission to Croatian Officials. This is a legal requirement and normal practice for Croatia and many other European countries.
The expected departure time is 10:00 h on the day of your departure. It is possible to keep your luggage in in Kairos travel office until you are ready to depart.
PAYMENTS & DEPOSITS:
It is expected that 30% of the agreed charges for accommodation will be paid to confirm your booking (via bank wire or via Stripe) and secure your chosen apartment for the period specified. The final balance is due 14 days upon arrival (via bank wire or via Stripe).
CANCELLATION POLICY:
When booking the apartment you pay a down-payment of 30%, which can be refunded if cancellation is notified more than 14 days before arrival. Otherwise, it will not be refunded. On arrival at the apartment you pay the remaining which, once paid, is non-refundable.
In case of cancellations due to COVID-19 (border closures, travel bans), the deposit of 30% will be converted into a voucher which can be used during the next 16 months.
MAXIMUM OCCUPANCY:
Prices are per apartment per night, not per person, although there are maximum occupancy rules which must be adhered to as this is a requirement in Croatian Law. Maximum occupancy in the ‘2+2 apartments’ is 4 persons. The double rooms is for 2 persons only.
CHANGES TO BOOKINGS BY CUSTOMERS:
When an apartment reservation is made, both the guest and Villa Lucia enter into a legally binding contract. Villa Lucia offer accommodation on certain terms and the guest accepts the offer – a contract. In the event of a reservation being cancelled, for whatever reason, Villa Lucia may claim a cancellation charge, which could be a substantial sum equal to the total reservation if within 2 weeks of arrival. Villa Lucia, on being informed of the cancellation, will endeavour to re-let the accommodation, although this may not be possible especially out of season. We would therefore politely draw your attention to this and recommend holiday cancellation insurance.
CHANGES TO BOOKINGS BY VILLA LUCIA:
If changes to booking arrangements become necessary due to the apartment being ‘inoperable’ in some way, the Managers will offer similar accommodation nearby, this may require some adjustments to the charges and any optional extras that were ordered. Changes under these cirumstances will be done by individual negotiation. If the alternatives we offer are not acceptable a full refund will be made of all fees paid. A small consideration may also be offered to the customer as a gesture of goodwill.
AIRPORT MEET & GREET:
The Airport ‘Meet and Greet’ refers to the arrival of the party of up to 2 people and the charge for this service is described on the website. This service does not include your return to the airport at the end of your holiday. However, Villa Lucia can arrange the service and take you back to Split International Airport at your request.
If customers require Villa Lucia to arrange transport to the airport using Villa Lucia resources, this is an additional service that can be provided. However, the charge for this will be the same as the ‘Meet and Greet’ service.
SMOKING POLICY:
Smoking is NOT allowed anywhere inside Villa Lucia. Smoking is allowed on the shared terrace outside of the house.
BREAKAGES AND THEFT:
There is no ‘damage waiver’ as such and small breakages such as glasses or plates are accepted without charge by the Managers. However, willful damage to the property, theft or breakages to expensive items such as furniture, windows, doors, plumbing or electrical appliances will incur a reasonable charge for their repair or replacement.
COMPLAINTS:
Complaints can be made in writing, or via email to the Managers at any time. The satisfaction of our customers is paramount and we will do whatever we can to address and/or redress legitimate complaints. If we have fallen short of your expectations we would be grateful to hear your views and the facts relating to the complaint and any relevant details that have caused inconvenience or annoyance to you during your stay at Villa Lucia. Please pass your complaints to us using the contact details in the page marked ‘Contact Us’. Please mark the subject of any email as ‘Compaint’ so that we will deal with this matter most urgently.